Broad Function :
You will be part of a dynamic team to drive, plan and implement strategies and initiatives that are in alignment with the AIC Caregiving strategies. You will oversee advancement of skills of persons working with caregivers and care recipients and caregivers under the capability building pillar.
You will work in partnership with a diverse group of stakeholders and partners including community and government agencies, social service agencies (SSA), healthcare institutions and the Community Care Organisations to support the caregivers of senior through services, enhancing care ecosystem and improve care navigation.
We are seeking an Assistant Manager to support our Caregiver Capability Development unit within the Caregiving Team. This role is pivotal in overseeing the development of standards and quality of training and content of resources.
Key Responsibilities and Desired Outcomes:
- Develop Partners Providing Caregiving Services
- Implement strategies that support the growth and development of new and existing organisations working with caregivers and care recipients based on data-driven findings
- Identify existing and emerging skills, aligned with the Service Model, needed to support caregivers and care recipients as a dyad
- Develop capability of persons working with caregivers (e.g. staff or volunteers from community care organisations, public healthcare institutions, associations etc) in accordance with the Service Model
- Grow Caregiving Training Providers
- Identify gaps in the range and scope of caregiving courses available for persons working with caregivers, informal caregivers and care recipients
- Engage training stakeholders to offer learning activities that meet the needs of persons working with caregivers and informal caregivers
- Ensure the quality of caregiving courses including conducting audits, ensuring appropriate representation of subject matter experts for course review
- Enhance Accessibility of Caregiving Courses
- Identify and close gaps in caregiving training accessibility, including (but not limited to), adequacy of course fee subsidies, ease at which courses are found
- Raise awareness of caregiving training and resources to improve training incidence
- Administrative Duties
- Develop, implement and review workplan for Caregiver Capability Development pillar
- Monitor budget utilisation and achievement of Key Performance Indicators (KPIs) to ensure KPIs are achieved
- Implement system for data collection, analysis and documentation for continuous improvement
- Provide secretariat support for workgroups, where needed
Qualifications:
Recognised Bachelor degree in relevant field with at least 2 years of working experience, preferably in healthcare, eldercare and/or social services with background in the field of training or education e.g. professional training like ACTA/ACLP certification and experience would be an advantage.
Competencies (Knowledge and Skills Aptitude):
- At least 2 years’ experience in healthcare, social or community care or learning and development sectors.
- Project management experience in implementing training programmes e.g. blended learning programmes with IT enabled e-learning resources such as gamification, micro learning applications and evaluating the effectiveness of the training programmes.
- Possess learning agility and proficient digital fluency.
- System thinking and good communication skills; proactive, responsible and can work in fast changing environment
- Ability to leverage on resources e.g. conduct landscape surveys, literature review of research papers to think creatively
- Good project development and management skills
- Comfortable working in a team-oriented and collaborative environment
- Proficient in MS Office Word, Excel, and Powerpoint.
