VIP Operations Specialist
Job Description:
1. Serve as the main point of contact for VIP customers, providing excellent customer service and resolving any issues or concerns in a timely and professional manner.
2. Collaborate with various departments, such as marketing, sales, and customer service, to ensure a seamless VIP experience across all touchpoints.
3. Develop and maintain relationships with key VIP customers, ensuring their loyalty and satisfaction.
4. Stay up-to-date on industry trends and best practices related to VIP programs and implement innovative ideas to enhance our program.
5. Assist in the planning and execution of VIP events, including product launches, exclusive parties, and meet-and-greet opportunities.
6. Collaborate with the sales team to identify potential VIP customers and develop strategies to attract and retain them.
Requirements:
1. Bachelor's degree in business, hospitality management, or a related field.
2. Proven experience in VIP customer service or operations
3. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
4. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with VIP customers and internal stakeholders.
5. Proficient in using CRM software and other relevant tools to manage and track VIP interactions and preferences.
6. Ability to work in a fast-paced, high-pressure environment and handle multiple tasks simultaneously.
7. Strong problem-solving skills and the ability to think creatively to resolve customer issues.
8. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
9. Knowledge of different languages is a plus.
Interested applicants, Kindly email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified
Yvonne Chai Cheng Man
(EA License: 23115356 | UEN: 201715683K)
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