Key Responsibilities:
- Provide timely and effective technical support for application-related incidents and service requests.
- Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
- Monitor application performance, identify bottlenecks, and implement performance enhancements.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
- Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
- Participate in application deployment and release management activities.
- Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
- Support UAT and Interface Testing.
Preferred Skillset
- Java – can read
- Oracle Database
- MySQL Database
- Jira
- Excel
- Hosting Platform, includes but not limited to, Tomcat, JBoss, IBM Websphere/Weblogic
Requirements:
- Must be Singapore Citizen.
- Minimum 3 years relevant experience
- Strong technical knowledge and experience in supporting enterprise-level applications.
- Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
- Experience with databases and SQL query language.
- Familiarity with software development life cycle (SDLC) and ITIL principles.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration abilities.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Occasionally required to work late hours (to support application deployment) and weekends (to support UAT)
