Requirement
- O Level with at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
- Highly independent and organized
- Team player with a positive attitude
- Pleasant and firm phone skills
- Good communication skills (verbal communication)
- Must be able to manage stress
Description
- Handle inbound and outbound collection calls in a call centre environment
- Communicate and explain breakdown of amount payable to customers in detail
- Negotiate with customers on repayment amount and payment dates, where applicable
- Provide customer service and enhance overall collections efficiency and delinquency rates
- Resolve customer issues and handle walk-in customers who wish to make payment
- Achieve monthly cash-collection targets set at beginning of each Financial Year
- Ensure that appropriate telephone contact is made at the earliest possible stage in overdue debts on Assigned List.
- Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.
- Be aware of duties performed by other team members to enable adequate cover to be provided at all times during their absence / holiday.
