Job Brief:
The F&B Operations Manager / Area Manager is responsible for overseeing the daily operations of the store in the area, ensuring the highest level of customer satisfaction, and achieving financial targets. This role involves managing staff, maintaining service standards, coordinating with other departments, and ensuring compliance with health and safety regulations.
Job Description:
Operational Management:
• Oversee the day-to-day operations of all outlets.
• Ensure consistent delivery of high-quality service.
• Implement and monitor standard operating procedures (SOPs).
Staff Management:
• Recruit, train, and manage staff, including scheduling and performance evaluations.
• Foster a positive work environment and promote teamwork.
• Address staff issues and provide support and guidance.
Customer Service:
• Maintain excellent levels of customer service.
• Address and resolve customer complaints promptly and professionally.
• Gather and act on customer feedback to improve service.
Financial Management:
• Develop and manage budgets for operations.
• Monitor and control costs, including labour, ingredient costs.
• Analyse financial performance and implement strategies to achieve financial targets.
Inventory Management:
• Manage inventory levels and ensure proper stock rotation.
Health and Safety:
• Ensure compliance with all health, safety, and hygiene regulations.
• Conduct regular inspections and audits to maintain high standards.
• Implement and monitor safety protocols and procedures.
Marketing and Promotions:
• Develop and execute marketing and promotional strategies to drive sales.
• Coordinate with the marketing team to promote offerings.
• Organize and oversee special events and functions.
