Location: CBD
Job Summary:
The Restaurant Manager / Director will oversee the daily operations and strategic direction of the restaurant. This role requires a dynamic leader with extensive experience in the restaurant industry, particularly in managing high-end dining establishments. The ideal candidate will ensure exceptional guest experiences, maximize revenue, and lead a dedicated team to deliver superior service and culinary excellence.
Key Responsibilities:
- Operational Management: Oversee all aspects of restaurant operations, including front-of-house and back-of-house activities, to ensure smooth and efficient service.
- Staff Management: Recruit, train, and manage staff, fostering a positive and productive work environment. Conduct performance evaluations and provide ongoing training and development.
- Customer Service Excellence: Ensure the highest level of guest satisfaction by maintaining service quality, addressing customer complaints, and implementing improvement strategies.
- Financial Management: Develop and manage budgets, monitor financial performance, and implement cost control measures to achieve revenue and profitability targets.
- Inventory Control: Oversee inventory management, including ordering, stock levels, and supplier relations, ensuring the availability of fresh and high-quality ingredients.
- Marketing and Promotion: Collaborate with the marketing team to develop and execute promotional activities, special events, and marketing campaigns to attract and retain customers.
- Compliance: Ensure compliance with health and safety regulations, licensing laws, and company policies and procedures.
- Menu Development: Work closely with the culinary team to develop and update the menu, focusing on authenticity, innovation, and customer preferences.
- Guest Relations: Build and maintain strong relationships with regular guests, VIPs, and community stakeholders to enhance the restaurant's reputation and guest loyalty.
- Reporting: Prepare and present regular reports on operational performance, financial results, and guest feedback to the General Manager/Owner.
Requirements:
- Minimum 5 years of experience in a managerial role within a high-end restaurant, preferably with experience in Chinese cuisine or seafood establishments.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Possess strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen and experience with budgeting and financial reporting.
- Proficiency in restaurant management software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Customer-Focused; Commitment to delivering exceptional guest experiences.
- Meticulous attention to detail in all aspects of restaurant operations.
- Maintains a high standard of professionalism and integrity.
EA License Number: 23C1935 | EA Personnel Number: R1551292
