Job Responsibilities
- Assist Hotel GM in managing the day-to-day operation of the hotel.
- Provide courteous and efficient service and if possible to comply with each and guests' request.
- Familiar with rates in the hotel and their availability status; up-sell whenever possible.
- Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
- Ensures Housekeeping team maintain the guideline of Hotel cleaning standard & procedures.
- Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
- Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Job Requirements
- Minimum with GCE 'O' Level
- Cert in Hospitality or Tourism management will be an advantage.
- Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations / Housekeeping in a hotel.
- Well-developed communication and customer relations skills.
- Exceptional customer service skills and proven problem-solving skills.
- Strong Leadership qualities including professionalism and excellent presentation.
- Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
- Mature, meticulous, resourceful, organized and able to work independently.
- Able to work on rotating shifts and on weekend/PH
