About the Client:
A leading international financial services organization is seeking a high-caliber Digital Platform Customer Service Representative.
Responsibilities:
Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
Key Responsibilities:
- Attend to phone and email inquiries promptly and professionally.
- Update customer interaction details accurately in the CRM system.
- Ensure effective and timely follow-up with customers as promised.
- Prepare and deliver service requests, including policy summaries and premium information, accurately.
The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
Skills/Requirement:
Key Requirements:
- Preferably 'A' Levels or Diploma holder with relevant experience.
- Proficient in customer service with a strong drive for service excellence.
- Strong interpersonal and communication skills.
- Meticulous, detail-oriented, with a pleasant and cheerful disposition.
If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.
Interested? Apply now, as we will be reviewing applications throughout the advertising period!
We regret to inform you that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
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