Job Duties & Responsibilities:
● Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches.
● Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
● Provides exceptional service & hospitality to every customer. Leads the floor by example, owns customer experiences in the entire assigned section of the dining room.
● Coordinates with the Guest Relations Manager to ensure that section pacing matches needs of the customer book. Pushes pacing or grilling as needed to generate excitement and hit table turns.
● Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.
● Participates in training of all incoming Service Associates.
Qualifications:
● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
● Must be reachable by email and able to communicate via phone as well.
● Communicates information effectively and efficiently.
