WHAT’S THE JOB?
To provide an appropriate welcome at the restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
YOUR DAY-TO-DAY
Team Management:
- Supervise and train host/hostess staff.
- Assign duties and responsibilities to the team members.
- Conduct regular meetings to communicate updates, changes, and expectations.
Reservations:
- Manage reservation systems efficiently.
- Coordinate with the kitchen and floor staff to ensure smooth service during peak hours.
- Confirm reservations and communicate special requests to the appropriate departments.
Guest Services:
- Greet guests with a warm and friendly demeanor.
- Assist guests in making reservations and provide information about the menu, specials, and promotions.
- Ensure prompt and efficient seating of guests.
- Handle guest inquiries, concerns, and special requests.
Seating Arrangements:
- Organize and manage the seating chart.
- Monitor and maintain an efficient table-turnover rate.
- Ensure proper communication with servers to manage the flow of the dining room.
Communication:
- Liaise with kitchen and waitstaff to manage table rotations and ensure timely service.
- Communicate with management regarding any issues or challenges in the front-of-house operations.
Quality Assurance:
- Maintain high standards of cleanliness and organization in the reception area.
- Monitor the overall dining room ambiance and address any issues promptly.
- Assist in developing and implementing policies and procedures to enhance guest satisfaction.
Special Events:
- Coordinate and manage special events, private parties, and large reservations.
- Work with the events team to ensure seamless execution of special occasions.
WHAT WE NEED FROM YOU
- High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field
- 1 year of related experience or an equivalent combination of education and experience
- Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
- Able to read and write English
