Key Responsibilities and Outcomes:
· To provide exceptional levels of Customer Service
· To respond swiftly and accurately to all customer queries within pre-agreed timescales
· Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
· Responsible for delivering high levels of customer satisfaction at all times
· Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
· Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
· Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
· To maximise the potential of key accounts and new business with existing and new customers
· Use existing procedures to solve routine or standard problems
· Work under supervision and direction from the Inside Sales Supervisor / Customer Service Team Leader
Qualifications & Technical knowledge:
Essential
· Strong Customer Service experience - typically 2 years’ experience in relevant role involving basic concepts and procedures
· Basic Engineering or Technical knowledge
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669
Desirable
· Experience in using ERP Systems
· Degree or Engineering / Technical Qualification -entry level role (or equivalent)
