Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives
Duration: 2 Years Contract Extendable/Convertible to Perms
Working Days/Hours (depend on assignment):
- 5-day work week shift work, required to work on weekends
- 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Point to point enquiries from customer
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Have previous experience in Call Centre is highly preferred or Customer Service experience
- Chinese speaking to liaise/answer enquires from Chinese customers
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
Please contact Terence at +65 9645 4048 your resume directly for fast response.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
