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Role: Production Support Analyst
Job Requisition Number: JR37506
Job Level: 6-9 Years of relevant experience (L3)
Location: Singapore
Key Skills: AS400
Job Objectivies:
- Main responsibility is to drive Knowledge Management initiatives for department and assist other department pillars within Service Recovery
- Assist in incident analysis and recommend initiative to improve efficiency, increase productivity and incident deduction.
- Innovative ways to produce MIS dashboard for entire department
- To be responsible for internal MIS report generation and Service Management skillset complimented with relevant good technology.
- Capable of running small projects with peers and production managers
- demonstrated continuous Improvement achievements
- To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
- To work with subject matter expert, prepare and coordinate the technical knowledge base (KB) document. The KB document will be used by Helpdesk / production L1 team and new staff/joiner for supporting incidents.
- Being a coordinator to different team including Problem and Change Management. Audit and regulatory matters
.
Key Responsibilities:
- Responsible for MIS reports generation to be used for regular update to internal management and well as business service management
- Perform analysis on demand of production incidents and able to recommend solution for demand deduction
- Participate in knowledge base information gathering, clarification, and analysis in order to evaluate impact and effort estimate and translate into a knowledge base document.
- Critical examination of requirements and understanding of operations and systems.
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Implementing knowledge base library that align with the organization's business objectives.
- Build and maintain repository for deliverables, methodologies, and production support documents
- Coordinate Problem and Change to production systems
Key Requirements:
Must have: -
- Bachelor’s degree in computer science/engineering or equivalent
- Have strong coordination skills
- Strong in technology (AS400 is preferred)
- Experience in IT industry for any platform and MIS report generation and service management
- Having good knowledge in domain of Cards & Retail Banking
- Requires superior analytics and problem-solving skills. Experience in system architecture and design
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in speaking & writing
Good to have: -
- Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
- Broad knowledge of hardware, software and programming;
- Skillset in QlikSense, AS400 & UNIX will be added advantage
Essential Technical Skill:-
- Good communication skill and writing skills
- Good power point presentation skills
- Good in writing excel formulas and excel calculations
Please forward your resume in MS word format to [email protected]
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume. Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
