Working days: Mon - Fri (office hours)
Work location: Novena / Clarke Quay
Salary: $4,000 per month
Contract duration: Up to 1 year contract (subject to operations needs & individual performance)
Responsibilities:-
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Assess work performance of officers and identify areas that need improvement
- Monitor and provide project status report to management
- Supervise officers to conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
- Understand of the surveys and Singapore standards by successful completion of the training provided
- Ensure officers understand the survey objectives and procedures
- Ensure officers compile, record, input results and data from interview surveys into the system
- Conduct verification to ensure completeness and accuracy of data collected
- Ensure that the given KPI are being met based on the project timeline
- Identify and report problems in obtaining valid data
- Reach out to the respondent from selected establishment to participate and in digital survey data transmission
- Explain survey objectives and procedures to respondent on the confidential database to be extracted
- Establish and maintain relationship with respondents throughout the project period
- Organize workflow and ensure that officers understand their duties and delegated tasks
- Set goals for KPI and deadlines in ways to meet project timeline
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations; regarding any complaints or concerns
Requirements:
- At least 3-5 years experience in leadership role
- Prior experience in call center environment will be beneficial
- Able to work in a fast paced environment & achieved assigned targets/KPIs
- Well spoken & good communication skills
- Proficient in MS office, especially Excel
Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)
