Job Summary:
We're looking for an experienced Transformation and Program manager to anchor as unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, and techniques within APJ. He/she will contribute to driving program from ideas, design to project implementation. May participate in cross-division, multi-function teams. Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.
This role requires a strategic thinker who can navigate the digital landscape, leveraging the latest tools and trends to drive impactful productive processes changes.
Key Responsibilities:
- Extensive experience in managing large change initiatives. Preferably in IT domain. Focus on CRM MS dynamic and ERP credit domain would be of added advantage.
- Develop program assessment protocols for evaluation and improvement.
- Led multifunction team, interacted with various business functions (Sales/CBM/P&S/Services) and vendors or internal IT to align the outcomes and goals of the program.
- Experience on translating business requirements into tasks for the program
- Work closely with project sponsor, cross-functional teams, to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives in AP.
- Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
- Identify key Change request requirements for cross-functional teams.
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
- Work with other program managers to identify risks and opportunities across multiple projects within the organization.
- Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
- Worked with WW Global Sales Operation head and COE team to provide regular updates and risks of the program and on transformation status.
- Process Engineering and Project Mgmt within the Sales Ops Transformation Program to increase sales, customer and Partner experience and satisfaction.
- Communicates strategic process decisions and plans, program status, and issues and workarounds to achieve alignment with the top level of the business, function, or region.
- Within operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of significant complexity, and understand business/customer impact. Ensure alignment and effective execution of MoC and tool deployment. Coordinate with stakeholders to gather insights, content assets, and feedback for campaign optimization.
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Qualifications:
- First-level university degree or equivalent experience; advanced university degree preferred.
- Have 10+ years of related experience in IT/business operations with 5+ years of project management experience.
- Demonstrable relevant industry knowledge and applied IT experience in the field of Sales Operations and Services.
- Project management certifications like PMP, PRINCE2 or AGILE/Scrum is a plus.
- Excellent customer-oriented attitude.
- Strong organizational, communication (written and verbal) and administrative skills.
- Strong interpersonal and people matrix management skills.
- Strong Business acumen coupled with the capability of analysing financial statements and strong P&L management.
- Strong oral presentation and power point skills.
- Possesses strong strategic, critical and problem-solving thinking.
- Requires BS/BA degree in technical related, management and/or financial discipline.
- Advanced knowledge and subject matter expertise for operational processes from Lead to Order, Order to Cash and customer/partner/Sales requirements.
- Advanced understanding of core businesses Sales and revenue cycle.
- Delivered at least a large multi-year transformation program.
**We regret that only shortlisted candidates will be notified**
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/7234
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EA License No: 01C4394
EA Personnel ID: R1108331
EA Personnel Name: Janelle Katherine Hoeden
