Oversee overall day-to-day operations in the Dining Hall area, Pantry and Stewarding sections
Ensure the outlet is run in an efficient manner and proper service is offered at all times
Ensure all special requirements needed for service or food are prepared for and carried out for customers
Handle customer feedback calmly, professionally and efficiently at all times, resolving any disputes and recovering service effectively
Keep the management /Chef updated on any food delay, complaints and customers feedback
Manage restaurant inventory levels, handling purchasing of necessary items when necessary
Manage restaurant environment, handle and schedule regular maintenance and upkeep of restaurant, such as pest control, servicing, etc
Resolve any reservation and cashiering issues
Handle restaurant petty cash disbursements and reimbursements
Stand-in and cover duties of any area requiring support
Schedule staff roster to ensure good and sufficient allocation of manpower for service
Manage and train staff
Perform any other job tasks assigned by the management
Requirements:
Prior experience as Senior/ Restaurant Manager in Chinese restaurant
Excellent personal presentation and interpersonal skills
Confident, outgoing personality and positive attitude
Ability to remain calm under pressure
Able to cope in fast-paced environment with heavy volume
Ability to multi-task
Fluency in reading, writing and spoken English & Chinese / Mandarin – in order to liaise with Mandarin speaking associates
