Job Description
- Accountable directly to the CEO for executing the company’s mission, overall strategy, and business plan in all aspects of the business and operations.
- To support the CEO and executive team in all aspects of the business and operations.
- To improve daily organization and workflows to ensure maximum operational efficiency.
- Responsible for the day-to-day administrative and operational functions, with responsibility for all governance and operational practices.
- To lead, inspire, develop, and guide a high performing team across various business functions including Claims, Compliance, Human Resources, Office management, and Technical Administration.
- To assist in recruiting, profiling, and selecting talent to build and maintain the organization.
- To ensure successful onboarding of new teams and colleagues.
- Oversees, implements, and refines agency and company operations to ensure company targets for revenue and profitability are met.
- Oversees education and can provide coaching, training, and development programs to increase staff capability and agency expertise.
- To monitor production and monthly goals for all producers.
- To cultivate and grow trusted relationships with key customers, partners, vendors, management, and external stakeholders such as advisors, regulators, and vendors.
- To lead the liaison with government authorities including MOM, CPF Board, MAS, etc.
- To ensure regulatory compliance.
- To work with the Compliance Officer to assist International Compliance team in developing a strategic approach to Risk and Compliance across Ardonagh Specialty’s International Offices.
- To be a trusted advisor to the business to help achieve good customer outcomes and positive regulatory relations.
- Working with the Compliance Officer and the business to ensure all regulatory, operational and conduct risks impacting the segment have been identified, assessed, and have appropriate controls/being appropriately monitored.
- To ensure there is on-going assurance of and adherence to relevant Group Policies and Business Standards.
- Involvement in ad-hoc projects to improve processes, documentation, standardization as directed by the Price Forbes Asia Board.
- Assisting the CEO of APAC with all operational and financial planning considerations for any future expansion in Asia.
- Any other relevant tasks that the CEO may from time to time require you to enact.
Board
- Attendee whilst Acting COO, and to become an Authorized Board Director upon formal appointment.
General Operations
- Overseeing the day-to-day administrative and operational functions of a business
- Ensure team members are clear about their roles, responsibilities, objectives, key performance measures and work schedule.
- Coach team members to support high performance, acting as a role model.
HR
- Review and approve monthly salaries with HR Manager.
- Review and recommend annual bonuses and increments with CEO.
- Review and approve contracts for new hires.
- Ensure all staff complete mandatory CPD and training.
Compliance
- Liaise directly with MAS to ensure compliance with all regulations at all times.
- Guide and mentor the company’s Compliance Officer to develop him into an effective Compliance professional.
- Manage corporate secretary on ACRA timely lodgment and compliance.
- Ensure the CEO and Compliance Officer are made aware of:
- Any matter which might expose the Company to a claim, legal action or regulatory action/investigation.
- Any serious disciplinary cases.
- Any substantial failure to comply with the external regulatory and legislative framework.
- To ensure the wider team adopt and uphold best practices and act in a compliant manner at all times.
Technical Administration
- Oversee team of three to ensure timely and complete booking of placements.
Claims
- Oversee the company’s Claims Manager as needed.
Representing Price Forbes
- Champion the Price Forbes name and core values.
- Collaborative – we build on our own experience of innovation to push boundaries in partnership with clients.
- Tenacious – we are relentless and clear-sighted in our pursuit of new and ground-breaking ideas.
- Creative – we take a fresh perspective on risk, seeking new solutions to the trickiest questions.
- Open – we are open-minded and future-ready, and we embrace uncertainty.
- Represent Price Forbes with clients, agents, suppliers and other organisations.
Compliance
- Comply with relevant legal, regulatory and compliance requirements, E&O compliance procedures and quality initiatives.
- Escalation of any potential E&O's to Compliance Officer and Executive Directors at the earliest opportunity.
- Ensure completion of all mandatory Company training and to deadline.
Your scope of duties is not restrictive and may be expanded at the company’s discretion.
