Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Alternate Saturdays: 08:30 AM - 12:30 PM
Annual Leave: 14
- Represent the Company in a professional manner as a front line employee
- Identifying and responding to customers’ needs by providing technical advices
- Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation, debit note or credit note to customers and raise work orders
- Provide technical advice to customers
- Negotiation of repair pricing with customers
- Recommends service contract
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers.
- To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors.
- Collection of payment
- Performs ad hoc duties as assigned by Supervisors
Requirements
- Singaporeans/SPR only,
- Posseses problem solving ability and customer centric mindset
- Minimum NTC Automotive Technology, Preferably fresh Technical Engineer Diploma (Land Transport)
- Proficient with Microsoft Word and Excel
- At least 2 -3 years of experience in customer service related activities or relevant skills in automotive repairs industries.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON
Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.
K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)
R:7KDYQ1G9
