Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
This role will focus specifically on the payment services that Visa provides to facilitate fund transfers/disbursements to cards and accounts around the world using push payment technology. The role holder has the unique and exciting opportunity of deploying a relatively new payment capability and an impact of driving future market growth for Visa. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payment ecosystem. This is an individual contributor role working independently under limited supervision and requires strong execution, analytical skills, and relationship management with key stakeholders.
Key responsibilities include the following:
Program Management for CMS initiatives within AP region
Design and enable delivery of a scalable, repeatable, and effective client service experience from deployment to support for new solutions, while anticipating and planning for deviations to intended experience
Manage client facing project implementation plan for new use cases
Act as the “voice of the customer” internally to continually enhance the service experience
Execute Money Movement initiatives that may impact clients from a business operations perspective including changes to current products, business and digital release cycle
Become Subject Matter Expert for Visa Direct and B2B Connect within Client Services including knowledge of the APIs, VisaNet processing, settlement models, client integrations and post-production support model
Enhance existing processes and provide Money Movement related consultation to clients and internal teams.
Use technical expertise blended with business acumen to support resolution of critical issues by analyzing transaction level detail, API field data, leveraging Visa tools, and interfacing with cross-functional teams
Develop artifacts, training materials and presentations for the Client Services team
Define transition plan to migrate support to wider Client Services teams with a focus on operational efficiency and optimization
Stay current with industry and client trends and maintain a strong knowledge of Visa products and services
Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
