Job Description
The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to:
- meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests
- handle VIP arrivals
- manages security issues and any matters concerning guests’ conduct in rooms or public areas.
- assists in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations
- gather feedback and analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue
- supervises and guides the front office team and coordinates the team’s work schedules.
Skills Requirements
· Develop a work team
· Facilitate innovation and lead team leaders to implement change
· Implement service recovery framework
· Lead workplace communication and engagement
· Manage crisis situations
· Manage front office operations
· Manage guest/customer experience
· Manage loss/risk prevention
· Manage the service brand
· Manage workplace challenges with resilience
· Solve problems and make decisions at managerial level
- Able to perform duties on 3 rotating shifts and work on weekends / public holidays
- Preferably with good working knowledge of OPERA system
- Able to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests
Work Location: East
