Position Overview:
The Clerical Supervisor plays a pivotal role in overseeing administrative and clerical operations within the physiotherapy and wellness center. They are responsible for ensuring efficient office procedures, managing a team of clerical staff, and supporting the overall administrative functions of the center.
Key Responsibilities:
1. Supervise and coordinate the daily activities of clerical staff, including scheduling, training, and performance management.
2. Oversee and maintain administrative systems and procedures to ensure smooth operations.
3. Manage patient scheduling, registration, and billing processes to ensure accuracy and timeliness.
4. Coordinate with healthcare professionals, patients, and external stakeholders to facilitate communication and resolve issues.
5. Monitor inventory levels of office supplies and equipment and place orders as needed.
6. Ensure compliance with healthcare regulations and organizational policies.
7. Assist in the development and implementation of administrative policies and procedures.
8. Handle escalated customer inquiries and complaints in a professional and timely manner.
9. Generate reports and analyze data to identify areas for improvement and efficiency.
10. Participate in staff meetings, training sessions, and other professional development activities.
Qualifications and Skills:
- High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
- Proven experience in a supervisory role, preferably in a healthcare or clinical setting.
- Strong organizational and leadership skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal abilities.
- Proficiency in office software applications and electronic health records systems.
- Knowledge of medical terminology and healthcare regulations is desirable.
- Ability to work independently and collaboratively in a fast-paced environment.
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