Responsibilities:
- Provide administrative and operational support to Field Operations that will retain and grow the Customer Base.
- To achieve Customer Satisfaction through meeting their requirements within Standard Guidelines.
- Ensure effective and efficient billing of Customers.
- To print monthly outstanding cases for review.
- To ensure timely and effective follow-up of all outstanding billing cases.
- To ensure timely and effective handling of Customer queries and complaints.
- To ensure resolution of all problematic cases with relevant personnel to being billings up-to-date.
- To ensure timely and accurate creation of necessary Invoices including Credit Notes.
- To ensure timely dispatch of Invoices to Customers.
- To ensure the billing process is carried out in a cost effective and efficient manner.
- To ensure timely and accurate creation & maintenance of Customer and machine-in-field information.
- To assist in other areas of service admin as maybe required.
Requirements:
- Minimum GCE O Level.
- Preferably 1 year relevant working experience.
- Must be proficient in office applications.
- Finance and accounting background preferred.
