The Business Process Operations Manager will need to understand and assess the changing needs of the business and be proactive about working with the entire team to look for innovative solutions to enhance business processes. You will play a pivotal role in improving productivity and projects through:
- Improvement review and implementation of current processes
- Data analysis
- Mapping out current and to-be business process,
- Holding discussions and workshops with users and stakeholders
- Identifying improvement opportunities and support implementation
- Documentation and project administration
Key Duties & Responsibilities:
- Perform key task of processing client management including payments, operations and project management.
- Responsible for managing projects such as re-engineering, automation, enhancements and streamlining business processes.
- Assisting cross-departments on identifying areas for improvements and implementing solutions.
- Work and liaise with different vendors to ensure that all purchases are delivered in a timely manner.
- Reviewing of documentations for Operational procedures.
- Work closely with the Construction Team and Sales Team to ensure operational strategies are aligned with a view to improve system robustness.
- Formulate business strategies to increase company efficiencies.
- Design policies and processes to facilitate any business implementation.
- Implement processes to ensure customer retention.
- Oversee the systems throughout the organization.
- Manage contacts with vendors, partners, and clients.
- Planning for long term processes to keep the organization relevant.
- Other ad-hoc duties as may be required from time to time.
Requirements
- Strong Operations skills in systems and processes Knowledge of the Construction Business
- Proven experience Managing business process re-designing, re-engineering and business analysis.
- Able to understand and work well with numbers.
- Critical thinking for enhancements of systems.
- Good problem-solving skills.
- Able to work well independently and within a team.
- Able to liaise with vendors.
- Responsible and fast learner due to a steep learning curve.
- Strong interpersonal communication skills and ability to build relationships with internal & external stakeholders.
