Job Description:
- Respond promptly to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
- Assist customers with placing orders, provide product recommendations, and guide them through purchases.
- Handle sales administration tasks including preparing quotations, processing orders, and coordinating deliveries.
- Address customer complaints professionally and efficiently to achieve satisfactory resolutions.
- Follow up on sales leads to nurture relationships and convert leads into sales opportunities.
- Provide constructive feedback to the sales team based on customer interactions for continuous improvement.
- Generate reports and analyze customer data to identify trends, opportunities, and improve engagement strategies.
Requirements:
- Minimum Diploma
- Minimum 2 years of customer service experience
- Adaptability, problem-solving, and analytical skills
- Good communication skills and pleasant personality
Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.