Job Description:
- Respond to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
- Assist customers with placing orders, providing product recommendations, and guiding them through purchases.
- Handle sales administration tasks like preparing quotations, processing orders, and coordinating deliveries.
- Address customer complaints promptly and professionally to achieve satisfactory resolutions.
- Follow up on sales leads to nurture relationships and convert leads into sales opportunities.
- Provide feedback to the sales team on customer interactions for improvement.
- Generate reports and analyses from customer data to identify trends and opportunities, and collect feedback to improve engagement.
Requirements:
- Minimum Diploma
- Minimum 1 year of customer service experience
- Adaptability, problem-solving, and analytical skills
- Good communication skills and pleasant personality
Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
