Job Summary
If you are an Engineering professional looking for an opportunity to grow, Emerson has an exciting role for you! This role will be responsible for providing support and service to our customers, focusing on Emerson Marine products.
In this Role, Your Responsibilities Will Be:
· Focus on customer support – Service / Solving Emerson Marine product range.
· Lead order-to-delivery process, coordinating service requirements with relevant customers.
· Perform customer site service activities involving commissioning and maintenance.
· Provide first line of technical support to existing and new client by email and phone.
· Responsible in handling warranty claims process for new equipment and spare parts
· Maintain warranty records database.
· Handle pre and post administrative work.
· Any other related administrative duties as assigned by manager.
Who You Are:
You actively listen and check for understanding. You quickly and significantly take action in constantly evolving, unexpected situations. You anticipate customer needs and provide services that are beyond customer expectations. You model collaboration across the organization. You observe situational and group dynamics and selects best-fit approach.
For This Role, You Will Need:
· Minimum 2 years of working experience in the marine industry.
· Good analytical & solving skills coupled with minimum sales or marketing skills.
· Strong interpersonal & communication skills, especially influencing skills.
· Great teammate & willing to deal with customer.
· Strong planning and organizational skills
Preferred Qualifications that Set You Apart:
· Diploma or Bachelor's Degree or equivalent in Engineering or any related field
· Familiarity with marine environment will be an advantage.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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