Reponsibilities:
- Handling renewal sales enquiries over the hotline, email, contact new & existing customers on their renewal sales enquiries
- Generate Renewal Quotation using Excel /Business Central
- Work closely with Maintenance, Presales and Procurement Teams to ensure smooth renewal
- Create MSA for Renewal contract
- Follow up closely on renewal opportunity and close it on time
- To recommend the right solution, service plans to clients and prevent them from churning their services.
- Work with internal teams to develop renewal strategies
- Source renewal quotation from respective vendors
- Upsell multiyear renewal and managed services
- Use the systems and data to produce reports when necessary.
- May be required to identify and recommend improvements to renewal administration processes
Requirements:
- 3+ years in customer facing role with ability to influence different stakeholders using strong relationship and communication skills
- Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals
- Forecasting experience with the ability to forecast accurately
- Work effectively in a team environment and generate high impact results measure by renewal bookings
- Strong organisational and able to handle multitask simutaneously
- Proficiency in microsoft office applications, SalesForce and Microsoft Business Central
- Meticulous, self-driven with strong follow-up skills
- Ability to work independently and/or with a team with minimal supervision
- Must be the subject matter expert concerning daily processes and procedures
