· Experienced in 2nd/3rd level support analyst role
· Experience in working in large global enterprise & in Self-driven environment and able to work by yourself or within a team
· Software distribution, handling mass rollout & Troubleshooting, Patch &Antivirus Management ,Hardware & Software Inventory,Asset Management, Reporting, Active Directory, Group Policies & Understanding of MSI Technology using VMWare WSO
· Willing to work on 24/7 support based on project demands & have Ability to work under pressure and on tight deadlines
Must Have Skills:
- Thorough & Enterprise level knowledge of VMware WSO and Manage Engine OS Deployer (VMware WSO Administrator Console, Remote tools, Software Distribution, Inventory, Software Metering, SCCM Server components and Operating System Deployment, Desired Configurations management, Application packaging)
- Enterprise level experience in planning/creating/deploying/ troubleshooting WSO packages to devices on network & deploying/ troubleshooting software vendor security updates/patches with SCCMs Software Updates
- Experience in developing and maintaining system documentation for WSO in enterprise environments and its maintenance
- Enterprise level experience in SQL queries & knowledge of creating Query based Collections / Custom WSO Reports
- Intermediate Working knowledge of Windows 7/8/8.1/10 & Windows server OS 2008 & 2012 & troubleshooting issues.
Good to Have Skills:
- Effective written and verbal communications. Ability to convey technical issues and material to non-technical. Must have good experience in handling Incident management, Changes and Work Orders. Knowledge on deployment of Hotfix in VMware WSO and ME OS Deployer.
- Experience implementation of VMware WSO DropShip Provisioning
- Intermediate Level Knowledge of Scripting Languages like VBScript and PowerShell
- With Knowledge & Understanding of SLA and use of Remedy/ServiceNow or other helpdesk management software is essential
