Client Services Agent (Hospitality Concierge)
Work Dynamics - Integrated Facilities Management
Location: Dhoby Ghaut
Client: Bank
Assist Asst. Client Services Supervisor to manage the day-to day Client floor Operation in a professional manner while meeting client needs.
- Need to be culturally sensitive, and perform work ethically and with integrity.
- Follow policies and procedures in order to complete tasks efficiently.
- Ensure Greeting upon receiving of clients and show to the destined meeting room
- Updated in the booking system and called the User to inform the arrival of the clients
- Beverages order are taken and served to the client
- Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
- Responds to requests for information, service, and assistance in a timely manner.
- Actively support an environment that supports teamwork, co-operation & performance excellence
- Have excellent communication and interpersonal skills.
- To participate Department briefings and team meetings.
- Ensure Operations procedures are followed to ensure service standards are maintained
- Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.
- Pro-actively manage Client expectations ensuring that the service levels are maintained.
- Good Knowledge of the Client protocol
- There will be cross team training.
Requirements
- At least 2 years experience within the hotel/hospitality industry.
- Strong and professional communication skills needed to deal with private banking clientele.
