Job Description:
- Maintain and administer networks, Server, OS, Storage and backup of VMware VSphere and VMware Horizon VDI environments and applications
- Perform daily VMware VSphere and VMware Horizon VDI administration tasks including troubleshooting, hardware maintenance and software patches, fine-tune monitoring alert and security configuration
- Provide on call, 24x7 1St level remote and on site supports for systems and networks on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
- Create and maintain programmatic and technical documentation to ensure efficient planning and execution of quarterly preventive maintenance
- Understanding complex technical issues and managing them within a fast-paced business environment
- Performing root-cause analysis to identify Client operating system issues or faults and recommending solutions to resolve them within a stipulated SLA
- Coordinate with external parties and customers for problem resolutions
- Review current processes and identify gaps and provide continuous process improvement.
As required, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to:
- Inventory Asset List
- All preventive maintenance schedules and ad hoc tasks
- Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Etcetera)
Skill sets:
- Min 1-2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI
- Knowledge of IT Infrastructure such as OS, network, storage and backup
- Strong aptitude for technology required, including proven ability to learn new platforms, systems, processes and skills sets
- Strong analytical skills, and high attention to detail
- Exceptional customer focus and professional acumen
- Excellent interpersonal skills, and communication skills (written and verbal)
- Understanding of negotiation, conflict and risk management skills
- Excellent vendor relation management skills
- Quality Escalation Management, Account Management/Review, Exception Handling,
- Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met
- Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment
- Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently
Candidates with one or more of the following skillsets will have an advantage:
- OS Skill in: Window servers(AD, Clustering), Linux (Red Hat, Centos, Ubuntu, Etcetera), Systems Security, Performance and Monitoring
- Skill in Storage Area Network (SAN) or Network Attached Storage (NAS)
- Skills in Networking (CCNA)
- Virtualization, VMware
- Backup and Recovery Application (Veeam, NetBackup)
