Key Responsibilities:
Customer Service:
· Provide exceptional customer service by responding promptly to customer inquiries.
· Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
· Maintain high levels of customer satisfaction through professional communication and relationship-building.
· Guide and assist team members, Singapore or Manila team as needed.
Sales Management:
· Conduct sales activities such as cold calling, lead follow-ups, and sales inquiries with potential customers.
· Utilize company-provided leads to reach out to prospects and identify their needs, proposing appropriate products or services.
· Meet and exceed individual and team sales targets.
Account Management:
· Manage a portfolio of existing customers, ensuring that their needs are met, and identifying opportunities for upselling or cross-selling.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Monitor customer accounts and transactions, ensuring accurate and timely processing.
Collaboration and Reporting:
· Work closely with other departments, such as marketing and product development, to improve the overall customer experience and drive sales growth.
· Participate in team meetings and contribute to company sales strategies.
Administrative Duties:
· Ensure the accuracy of all sales and customer service records.
· Handle administrative duties such as processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
· Utilize CRM systems to efficiently track customer interactions and sales processes.
Skills and Qualifications:
· Bachelor’s degree in Business Administration, Communications, or a related field.
· Proven experience in sales or customer service positions.
· Strong verbal and written communication skills with a customer service orientation.
· Proficiency in SAP, CRM software and MS Office, with an emphasis on Excel.
· Ability to analyze customer needs and present solutions effectively.
· Excellent organizational and time-management skills.
· A team player with high level of dedication.
· Ability to work in a fast-paced and dynamic environment.
