Customer Service Officer (1 year contract)
Industry: Bus CCTV / Software / System
Working Days: 5days
Working Hours: 9am – 6pm
Location: Ubi
Salary: $2200 - $2400
Responsibilities:
- Making & receiving customer inquiry calls
- Handling customer complaint.
- Collecting & analysing customer feedback
- Responding to customer reviews
- Support software training & software installation with customer
- Intervention driver fatigue cases for commercial bus & SME companies
- Assist in the retrieval of camera footage for customers
- Prepare usage report for sales team for grants claim
- Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
- Data analytics for software & product accuracy
- Back-end QC check for new vehicle installation project
- Observe & monitor for server performance
- Arrange CCTV installation or maintenance booking with the customer
Chew Xing Shan Reg No: R22107044
The Supreme HR Advisory Pte Ltd EA No: 14C7279
WhatsApp: +65 83592812 [Shannon]
