- Perform troubleshooting for client platform related problems
- Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
- investigate & provide temporary &/or permanent resolution of incidents escalated
- Liaise with support vendors for maintenance, support or issues resolution
- Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.
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