COMPANY DESCRIPTION
A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.
A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.
MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.
RESPONSIBILITIES
Promote the company by providing efficient service to customers through polite and helpful handling of enquiries.
- Attend to all enquiries and requests from phone calls in a professional manner in line with the Company's guidelines and service standards.
- Ensure effective and timely follow-up with customers on their enquiries and requests.
- Manage customers' complaints and feedback with a good closure.
- Create and/or maintain proper customer's information, call, email, and policy retention records in line with the Company's operation guidelines.
- Achieve Key Performance Indicators targets for the individual and assist in the achievement of the overall team targets as prescribed by the Company.
- Ensure confidentiality of data in the manner and to the extent required by the Company.
- Ensure business handled is within scope of authority granted, and in line with the Company's underwriting guidelines, control procedures and service standards.
- Assist in monitoring outstanding premiums and implement the company's credit control policy.
- Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.
- Undertake any other duties as may be assigned.
Minimum GCE O Level
OTHER INFORMATION- Proficient in customer servicing and possesses strong drive for service excellence
- Good communication and writing skills
- Possess a pleasant and cheerful disposition
- Comfortable attending to customers via phone
- Ability to multi-tasks and meet timelines
- Able to adapt changes and work in a fast-paced environment
- Relevant insurance qualifications / certifications is an added advantage
