Responsibilities
• Evaluate the efficiency and performance of collaboration tools used in the bank, such as CUCM, Unity, UCCX, Nice NTR, MS Teams and Webex.
• Support in implementing new technologies to enhance efficiency and quality of bank collaboration tools, such as MS Teams Voice, Webex Calling, Cisco CUCM and Trading Phone Systems.
• Identify and implement vulnerability fixes in Voice Systems and Unified Collaboration Tools and ensure that the voice systems are up to date and secure.
• Troubleshoot and resolve voice-related issues and incidents and provide technical support to end-users and stakeholders.
• Document and maintain voice system configurations, policies, procedures, and best practices.
• Design and architect voice solutions that meet the business needs and objectives of the bank, and align with the voice engineering standards and best practices.
• Ensure compliance with the financial services regulatory requirements, such as PCI-DSS, GDPR, MAS TRM, BNM RMiT and other relevant Technology Risk and Governance Guidelines in the region in relation to voice systems.
Requirements
• Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
• At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies.
• Good to have knowledge of Cisco Webex, Cisco Cube / SBC, and IPC System.
• Certifications in Cisco, Microsoft, or other relevant technologies are preferred.
• Good to have : Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X.
• Advanced knowledge of LAN/WAN connections and network protocols.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
Licence No: 12C6060
