Job Description
Provide IT Support
- Provide technical support to users
- Perform ad-hoc analysis
- Assist users with hardware and software installations
- Act as a resource for colleagues with less experience
Maintain Systems
- Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
- Develop supporting documentation of all activities
- Research alternates to existing software and hardware
Implement New Systems
- Install hardware equipment, software and maintenance agreements
- Perform acceptance testing of installed/upgraded equipment
- Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
- Design new methods of highly complex reporting and presentation
- Conduct office automation feasibility studies
Resolve Issues
- Coordinate activities to identify, diagnose and rectify problems with little precedence
- Simulate user problems to resolve operating difficulties
- Develop innovative solutions and/or systems modifications to reduce user problems
- Develop mitigating and/or preventive solutions
- Assist senior leaders in disaster recovery planning and testing
Requirements
- Diploma/Degree in Computer Science of equivalent
- At least 8 years’ experience in developing, implementing and maintaining IT systems
- Experience in mass EUC deployment for building relocation, renovation projects and new set-up implementation
- M365 experience is an added advantage.
- Certification in ITIL, MCSE preferred
EA Licence No: 11C5502 | EAP Registration No: R21100522
