As an Assistant Care Coordinator for NUHS@Home, you will play a vital role in the care coordination and management of our patients. We are seeking a dedicated individual who can work closely with the healthcare providers, patients, and their families to ensure high-quality care is delivered in the comfort of patient’s own homes. If you are a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you!
Primary Responsibilities and Duties (80%):
Patient Care
- Performs pre-admission screening for patients and caregivers.
- Works in collaboration with the nurses to manage and provide holistic care to patients in their homes, including monitoring patients’ general condition and progress.
- Identifies and reports any deviations from norm, care gaps or issues to appropriate Team Nurse Lead/Nurses/Clinicians.
- Handles enquiries and provide regular updates on care plans with patients and caregivers.
- Participates in interdisciplinary team meetings and provides input on patient care plans.
- Documents patient care and maintain accurate records of patient progress and treatment plans.
- Collaborates with community resources and other healthcare providers to ensure continuity of care and appropriate referrals for relevant community services.
Telehealth Monitoring
- Monitors patient’s vital signs and escalate red flags to the respective team nurses.
- Provides basic patient education.
- Adherence to telehealth monitoring using Telehealth bot.
- Lifestyle changes/health coaching eg, diet, nutrition, basic exercise.
Secondary Responsibilities and Duties (20%):
- Ensures all necessary equipment and supplies are available for patient care, and coordinates with vendors as needed.
- Participates actively in continuous quality improvement activities, risk management strategies and projects.
- Performs any others ad-hoc duties and responsibilities that may be assigned from time to time.
Job Specification/Requirements
- Diploma in any discipline
- Fluent in English, ability to speak in local dialects will be an advantage.
- Good computer literacy and knowledge of PC software packages.
- Able to do shift work / flexible schedule, including evenings, weekends, and public holidays.
- Able to cope and work independently in a fast-paced working environment.
- Service oriented, pleasant and cheerful personality with strong interpersonal and communication skills.
- Good team player and demonstration of some leadership skills.
- Have initiative and commitment with good sense of integrity and teamwork.
- Knowledge of hospital operations/previous working experience (in healthcare setting) will be an added advantage.
