Job Responsibilites:
- Organize and oversee the customer service operation with a primary focus on customer satisfaction; strive to uphold positive relationships with both customers and staff.
- Uphold and enforce customer service standards and procedures.
- Provide comprehensive customer service support to the department store, including handling Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/reports, and similar tasks.
- Ensure the prompt and efficient resolution of customers' problems.
- Address customers' inquiries, take necessary actions, and handle feedback/complaints with effectiveness and efficiency.
- Gather and organize customer feedback and suggestions to enhance and develop service standards
Requirements:
- Minimum GCE O Level
- At least 1 year of customer service experience
- Adaptability, problem-solving, and analytical skills
- Good communication skills and pleasant personality
Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
