- Work closely with Vice President / Assistant Vice President to design, implement, and oversee overall strategies for all areas of responsibility
- Analyze designated market situation and provide proposal for business opportunities
- Identify potential market segment for further acquisition
- Plan and execute marketing strategies for designated market and audience
- Oversee and manage the daily operations in the designated areas
- Provide feedback and update Admin on operational changes to ensure SOP / GP in accordance to company policies and procedures, and comply with regulatory requirements and act
- Coordinate with other BUs on all business related projects, e.g. events, promotions and Guest Service training for all Casino team members with other managers to insure a cohesive interdepartmental team relationship
- Interact / hosting of guests, attend to their needs / gather feedback to ensure excellent service and hospitality to the guests
- Manage and handle guests’ complaints
- Review manpower planning, training and development of team members which includes daily and long-term operations, coaching, mentoring, motivate team members’ performance
- Management of credit lines and assisting in collection
- Responsible for region performance
Requirements
- Degree in Business / Marketing with proficiency in Microsoft Office applications
- Minimum ten years of Casino business development experience in a supervisory role
- Able to work on rostered shifts including weekend & public holiday
- Proficiency in English and Mandarin to handle English and Mandarin speaking guests, additional knowledge of Asia regional languages (e.g. Bahasa Indonesian, Vietnamese, Thai, Japanese, Korean, and Malay) will be advantageous to handle guests from the respective regions
- Based in Singapore with ad-hoc travel when required
