Technical Support Engineer
Location: Henderson Road
Working Hour: 5 Days work Week 9AM – 6PM
Salary: $4,500 - $5,000
Job Scope
- Be the primary technical contact for customers
- Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
- Identify and translate customers’ requests ;
- Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
- Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
- Identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
- curb warranty costs.
- Be responsible for the collection of outstanding payments for the Customer Service department
- Maintain proper records of interaction with customers within the CRM tool
- Control offers and order confirmation as per applicable procedures
Requirements
- Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
- Degree in Mechanical Engineering
- Be willing to travel if needed.
Lee Wan Ling | Reg No: R23116154
THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279
