Responsibilites:
- Prioritize customer satisfaction by delivering exceptional service in all interactions.
- Enforce and uphold established customer service standards and procedures.
- Provide extensive support, including processing GST refunds, assisting with Smart Card applications, making public announcements, and managing lost and found cases.
- Efficiently resolve customer issues and concerns in a timely manner.
- Respond promptly to customer inquiries, ensuring accurate information and proactive follow-up.
- Manage customer feedback and complaints effectively, aiming for swift resolution and customer satisfaction.
- Analyze customer feedback to identify trends and opportunities for improving service standards and overall development.
Requirements:
- Minimum GCE O Level
- At least 2 years of customer service experience for Junior role
- Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)
Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
