Responsibilites:
- Lead customer service operations with a focus on satisfaction and positive relationships.
- Enforce standards and procedures for consistent service excellence.
- Manage GST refunds, Smart Card applications, Public Announcements, and Lost & Found.
- Resolve customer issues promptly and effectively.
- Engage proactively with customer inquiries and feedback.
- Use feedback to improve service standards and foster a customer-centric culture.
- Collaborate across teams to optimize service delivery and support.
Requirements:
- Minimum GCE O Level
- At least 1 year of customer service experience
- Adaptability, problem-solving, and analytical skills
- Good communication skills and pleasant personality
Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
