Job Responsibilities
- Retail supervisors develop operations plans for their teams and make sure those plans are executed
- Lead, manage and motivate the operations staff
- Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
- Coach and train operations staff on GLOB+ system usage
- Conduct daily briefings to team members before the start of shift duty
- To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
- Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
- Manage and improve the SOP and procedures related to inventory management at the assigned stores level
- Able to multitask, while also keeping the customer happy and satisfied
- Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations
- Good leadership skills to effectively oversee and manage the team
- Supervisors may work a variety of hours that may include nights, weekends, and holidays
- Retail supervisors may also be required to attend meetings and conferences
- Any other ad-hoc assignment or project assigned by your superior
Job Requirements:
- At least 3 years travel retail or retail supervisory experience
- Professional and pleasant personality
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
- Able to stand for extended periods of time
- Able to work rotating shifts duties in Changi Airport environment
- Able to work on weekends and public holidays
