The Service Coordinator is responsible for providing customer service and after sales support for medical equipment. This includes handling sales or service inquiries, customer complaints, and order processing.
He/She orders parts and equipment, controls inventory, and maintains computerized information systems, performs administrative and accounting tasks appropriate to the activities of the service department.
KEY TASKS:
- Assist customers in fulfilling orders for breakdown of medical equipment. Establishes priorities, allocates physical and human resources.
- Assist customers by providing prompt information on equipment ensures prompt response, efficient use of resources and determines whether enquiries are of a technical nature and refers these to the appropriate service engineer.
- Orders parts and maintains an inventory based on demand after consultation with service engineers. Coordinates and tracks the purchase of parts and arrange for the return of defective equipment and ensure that proper credit are received.
- Maintains computerized information systems (SAP) and participates in their development to improve efficiency within the service department using inventory management and other software.
- Arranges for the installation, maintenance, repair of equipment and ensure that the respective service engineer carries out routine preventative maintenance. Prepare renewal of maintenance contracts with external customers and arranges for new contracts.
- Participates in preparing promotional materials and displays. Places order restocks sales and display areas and initiates return of stock when possible.
- Liaises with headquarters regarding equipment availability, prices and delivery dates and recommends equipment purchases to supervisor.
- Verifies and approves payment of supplier invoices, repairs, and maintenance contracts. Rectifies any problems with suppliers, monitors accounting statements for discrepancies and follows up on corrections.
- Monitors the preparation of invoices, other transactions, oversees the maintenance of transaction records and the compilation of data on the use of equipment and services.
- Process NEA Licences renewal and return of TLD Tag when expired.
- Preparation of monthly sales report/ service contract report/ fundamental data for financial service business estimation plan and other ad hoc reports.
- Billing for all spare parts replaced/ preventive maintenance servicing and other configuration job completed.
- Monitor outstanding overdue invoices and follow up for payment.
- Preparation and Assist in GDPMDS Internal/External Audit.
REQUIREMENTS:
· Minimum Diploma in any discipline.
· Proficient in SAP (SD/MM/CS modules) and Excel.
· Good planning and organization skills.
· Good communication skills.
· Minimum 2 years’ of relevant experience.
· Meticulous, independent, committed, and able to multi-task in a fast-paced environment.
