Job Description
1. Assist in Cloud Service Account Opening - Emergency cloud service account assistance (eg abnormal in CRM system)
2. Collect and organize customer feedback on high frequency issues.
3. Respond to customer inquiries (provide guideline to distributor and dealer on apps handling)
4. Maintain security of customer account information by adhering to the Data Protection and Privacy Act.
Requirement
1. Minimum 2 years of working experience in automotive industry with mobile apps / cloud computing/ database management experience.
2. Strong problem solving skills.
3. Good command in Mandarin and English in order to liaise with China HQ colleague.
