Administrative & Service work:
· Customer Service centric (positive attitude with pro-activeness): build rapport etc.
· Liaise with customers/ suppliers/ main contractors using calls, emails and WhatsApp business.
· Arrange for daily appointments for company’s service teams to work with customers and suppliers.
· Maximise productivity for scheduling daily appointments using proper planning.
· Paperwork: update service team Microsoft Excel records & digitalising customers records.
· Prepare, follow-up, update company and customers on the quotation/ service agreement/ work done/ payment status.
· QC invoices, verify and submit for next workflow.
· Reception work: Receive/ collect equipment and parcels delivered to office.
· Other ad-hoc duties assigned.
Technical knowledge & skills to acquire while on the job (would be a bonus if candidate is relevantly experienced):
· Initial steep learning curve, hence, must be interested to learn new and tedious things.
· Passionate in customer service.
· Able to multi-task and yet focus on time-sensitive matters.
· Decent command of English.
· Basic standard of the usual office computer software (Office, Outlook, Excel etc)
· (BONUS: Basic technical knowledge on ACMV systems.)
· (BONUS: able to speak Chinese due to liaising with our primary base of customers)
· Fresh entry job-seekers are welcome to apply! (We look out for candidates with high personal and job ethics rather than education and job experience)
Extra Info:
· Mondays - Fridays 8.30am-5.30pm - Office (Flexible work arrangements negotiable such as WFH after probabtion plus if employee meets certain requirements - feel free to enquire)
· Saturdays 8.30am-12.30pm - Alternate between Office and WFH
· Work location - Ang Mo Kio Industrial Park 2A
