ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)
The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.
NIE invites suitable candidates to join the Division of Academic Computing & Information Services (ACIS) as Senior/Business Analyst in the Digital Solutions department. This is a contract position till 30 Jun 2025.
The candidate should be a dynamic IT professional who is a good team player with strong analytical and communication skills.
Job Description
As a Senior/Business Analyst of the Digital Solutions department, your responsibilities include:
Change Management and Implementation Committee (CMIC)
- Facilitate monthly meeting as the secretariat.
- Collaborate with stakeholders to develop agendas and manage change requests, ensuring thorough documentation, stakeholder engagement, and continuous improvement in the change management process.
Business Process Improvement
- Proactively seek to understand organisation’s direction, structure and strategy.
- Conduct feasibility studies and document findings, from a technological and organisational perspective.
- Lead the business process analysis, review, improvement or re-engineering in liaison with business users.
- Manage functional work process/workflow and carry out gap analysis.
- Review users’ requirements with respect to evolving needs and policy changes to enhance productivity and efficiency.
- Evaluate and analyse information gathered from multiple sources to ensure user requests address underlying business needs and provide optimal benefits.
Project Management
- Manage and supervise project teams in meeting the deliverables and milestones on time, in scope and within budget.
Application Functional Consultancy
- Understand the setup and configuration options of in-house applications in order to map business requirements to the capabilities of the system.
- Work with the respective stakeholders and Analyst Programmers/System Analysts to lead the gathering of requirements, define scope of planned implementation and develop functional specifications.
- Identify lower-level use cases and requirements through decomposition of functional requirements.
- Develop use case specification and communicate requirements to the Analyst Programmers/System Analysts.
- Undertake and manage system configuration activities.
- Develop test plans, end user test scenarios and supporting documentation.
- Plan and conduct user training and acceptance testing.
- Prepare user guide and Standard Operating Procedures.
Application Point of Contact for Operational Issues and Problem Resolution
- Act as liaison between business users and the technical team to analyse, investigate, troubleshoot and solve system issues.
- Manage day-to-day operations which include picking up of service tickets and communicating with users, tracking and resolution of issues.
- Manage change control and liaise among users, management and technical teams to ensure smooth daily support and system change implementation.
Audit Review and Compliance
- Ensure proper user access control with formal approval processes.
- Conduct bi-annual reviews of user access, audit logs, and privileged accounts.
- Maintain Standard Operating Procedures for consistent review documentation.
Requirements:
- A University degree in Computer Science, Information Technology, Engineering or a related field.
- 4+ years of relevant experience in business process analysis and design.
- 1 - 3 years of experience in IT project management.
- Working experience in managing Business Process Improvement projects, preferably in a product development or large-scale systems development project environment.
- Prior working experience in Institutions of Higher Learning with an understanding of student lifecycle processes is an added advantage.
- Strong analytical and system thinking skills.
- Excellent interpersonal and communication skills.
- Good self-motivated team player with positive attitude and flexibility in adapting to changes.
- Must be quality-focused and be open to peer-reviews.
- Ability to multi-task and work with tight deadlines and fluid requirements.
- Working knowledge in process maps, use cases and workflow process analysis.
- Ability to understand technical systems design documentation, including data relationship and class diagrams.
- Possessing the following skillsets will give the applicant added advantage:
- Experience in RPA (Robotic Process Automation).
- Experience in Data Analytics.- Knowledge in Data Governance, IT Audit and PDPA requirements.
- Knowledge in Agile methodology.
- Experience in using Jira for project management.
Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.
