An experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems or issues of diverse scope and determines solutions. Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.
Job Duties
- Regional IT; Provides Remote; On-Site; or Station Technical Support to Operations Staff, Customers; & 3rd Party Organizations in the Diagnostics; Maintenance; & Support of all Electronic Technologies; Networks; & Software Applications Deployment;
- Performs Technical Support Problem Resolution
- Provides Input to the Isolation & Resolution of Component; Network; Hardware; & Software Problems
- Follows and provides input on new and existing procedures or processes
- Work along with vendors
- Regular interactions with internal party (first line management, senior management and directors) and external party (suppliers, vendors and consultants)
- Coordinates processes and procedures (which may include systems activities) and completes related analysis to ensure accuracy and completeness. May be directly responsible planning, design and completion of complex, sensitive or high impact processes. Performs, participates in or coordinates audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed.
- Develops and maintains knowledge in relevant company principles, processes, tools and best practices; current and forthcoming external requirements or developments (can include Country/Regional regulations). Applies knowledge to investigate and resolve complex problems or exception situations. For very complex or critical issues, works under appropriate guidance. Shares knowledge with peers and management, which may include providing advice on the application of procedures or the interpretation and application of rules. Develops and delivers training for internal customers or vendors within area of expertise as appropriate. Advises on impact of initiatives on compliance or legislative requirements.
- Leads/participates in projects or initiatives to develop new or existing processes, procedures, controls or systems. These can be internal, customer or vendor oriented. In some roles, may support implementation and communication of changes internally, to the wider business or to vendors
-Project management: Initiates, analyses and works on projects which deliver business solutions through improved processes which can include improved efficiencies, delivering additional customer services or leveraging outsourcing or vendor opportunities within department.
- Validates or completes accurate and timely reporting. Compiles data from all relevant sources, including externally as appropriate. Prepares reports as required and may include recommendations for areas of improvement. Monitors reports to ensure standards are maintained in relation to performance and/or compliance. May be involved in the development and maintenance of information or record management systems.
- Identifies risks and opportunities within key processes in the area/department. Shares findings with management. Leads/contributes to the development and implementation of options to address risks or maximise opportunities within new or existing processes.
- Ensures on-going compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. May include review of policies or standards to ensure compliance or design of new policies/ standards if appropriate. As a result, undertakes corrective actions. Notifies management of any non-compliance issues as they arise.
- Aligns and gains commitment to actions across teams and from different stakeholders, which may include customers, other functional departments, LNPs, NNPs, vendors, etc., dependent on nature of role. May act as a point of contact for corporate or external bodies.
Requirements
- Minimum 4 years of relevant work experience in installing, maintaining and diagnosing failures in information technology, voice and data communications or IT systems.
- Bachelor’s degree in computer science, engineering, information systems or related field.
- Possess Analytical Skills; Problem Solving Skills; Judgement & Decision Making Skills; Influencing & Persuasion Skills; Interpersonal Skills
- Contract role
- Working location at Kaki Bukit (Will also be assigned to other office at Centennial Tower & Changi South, but will be scheduled in advance)
