Service Request Engineer
Responsibilities
• Raise incidents, service request and change request for related IT service and Mobile devices, and its reporting
• Undertake change coordinator role to route Incidents/SR/CR to relevant parties
• Follow-up of Incidents/SR/CR raised till closure
• Renew and update maintenance and service contracts info
• Identify and apply measures to ensure appropriate actions are taken during onboarding and off
• boarding process of users
• Perform review of user accounts reports and submission
• Consolidate data for security report submission
• Provide ad-hoc report when required
• Manage VoIP admin matters like assigning extension numbers
• Respond promptly to requests raised by requestors
• Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors
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