- Required skills: Provide L1 support to end users and onboarding of new users.
- Understanding of IT systems and how to configure a no code platform.
- Troubleshoot and resolve issues efficiently.
- Identify root cause and implementing solutions while adhering to SLA.
- Work with users to resolve their tickets, documenting the incident and proving updates.
- Knowledgeable in ITIL Service Operation Framework.
Regards,
Lini
Recruitment Consultant
R22108463
